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Frequently Asked Questions





?WHAT SERVICE DOES XCHANGED USA OFFER?

?HOW CAN I MAKE MY ACCOUNT MORE SECURE?

?I AM AN EXISTING PNB WEB REMIT CUSTOMER. DO I NEED TO SIGN UP IN THE XCHANGED USA APP?

?HOW TO REGISTER TO XCHANGED USA REMITTANCE APP?

?HOW LONG WILL IT TAKE FOR MY ACCOUNT TO GET PROCESSED AFTER SIGNING UP?

?WHAT IS ACCOUNT INFORMATION AND WHERE CAN I SEE IT?

?WHAT ARE THE CONVENIENT WAYS TO FUND YOUR ACCOUNT?

?CAN I WITHDRAW MONEY FROM MY XCHANGED USA EWALLET?

?HOW MANY BENEFICIARIES CAN I ADD?

?WHY DO I NEED TO ENROLL BENEFICIARIES?

?WHAT SHOULD MY BENEFICIARY BRING WHEN CLAIMING REMITTANCE THROUGH CASH PAYOUT PARTNERS?

?IS THERE A LIMIT TO HOW MUCH I CAN REMIT?

?CAN I CANCEL A REMITTANCE ORDER?

?CAN I TRACK MY REMITTANCES?

?CAN I PAY BILLS IN THE PHILIPPINES IN THE XCHANGED USA APP?

?WHERE CAN I SEE MY PREVIOUS TRANSACTIONS?

?WHO SHOULD I CALL IF I HAVE OTHER CONCERNS ABOUT MY TRANSACTION?

?IS THERE A FEE TO CANCEL OR AMEND A TRANSACTION?


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